Quellr Privacy Policy

This Quellr Privacy Policy ("Policy") outlines how Quellr Development Company ("Quellr", "we", "us", or "our") collects, uses, stores, shares, and safeguards your personal information when you use our mobile application, website, and related services (collectively, the "Services"). By accessing or using Quellr, you agree to the practices described in this Policy, which adheres to global privacy regulations including GDPR, CCPA, VCDPA, LGPD, and other applicable data protection laws.

Data Controller Identification

You may contact our Data Controller or Data Protection Officer at any time regarding questions, concerns, or requests related to your personal data and our privacy practices.

Core Privacy Principles

• Transparency: We clearly disclose what data we collect, how we use it, and with whom we share it
• Minimization: We collect only what is necessary to provide our Services
• Security: We implement robust measures to protect your personal information
• Control: You have the right to access, correct, delete, and opt-out of data processing
• Accountability: We are responsible for protecting the data we process

1. Information We Collect

1.1 Personal Information You Provide

• Account information: Name, email address, date of birth, username, profile photo
• Contact information: Phone number (if provided for verification or account recovery)
• Payment information: Billing details (processed by third-party payment providers)
• Communications: Messages, chat content, and other communications through our Services
• User-generated content: Photos, videos, live streams, and other content you share

1.2 Automatically Collected Information

• Device information: Device type, operating system, unique device identifiers (Device ID), IMEI, advertising ID
• Usage data: App usage patterns, feature interactions, session duration
• Location data: Precise and approximate location (if you enable location services)
• Log data: IP address, access times, pages viewed
• Analytics data: Aggregated usage statistics to improve our Services

2. Legal Basis for Processing Personal Data (GDPR)

For users in the European Economic Area (EEA), we rely on the following legal bases under Article 6 of the GDPR to process your personal data:

• Consent: Where you have explicitly given consent to process your data for specific purposes (e.g., personalized ads, location-based features).
• Contract Performance: Processing necessary to fulfill our obligations under our Terms of Service (e.g., account management, transaction processing).
• Legitimate Interests: Processing for our legitimate business interests (e.g., platform security, fraud prevention, service improvement), provided such interests do not override your rights and freedoms.
• Compliance with Legal Obligations: Processing required to comply with applicable laws, such as tax and record-keeping requirements.

3. How We Use Your Information

• Create, manage, and secure your Quellr account
• Facilitate communication and interactions with other users
• Process transactions for virtual items and premium features
• Provide customer support and respond to your inquiries
• Verify your identity and prevent fraudulent activities
• Personalize your experience and improve our Services
• Ensure platform safety, enforce our policies, and comply with legal obligations

4. Right to Know About Data Sharing

Under global privacy laws including CCPA, GDPR, and VCDPA, you have the unconditional right to know whether, how, and with whom your personal data is shared. We maintain full transparency regarding all data sharing activities:

4.1 Types of Data We May Share

• Personal Identifiable Information (PII): Only shared with your explicit consent or as required by law
• Device Identifiers: Shared with service providers for service operation, security, and analytics (anonymized where possible)
• Non-Identifiable/Anonymized Data: May be shared with analytics partners for service improvement
• Usage Data: May be shared with service providers to optimize platform performance
• Transaction Data: Shared with payment processors to complete financial transactions
• Location Data: Precise location data shared only with your explicit consent for service features

4.2 Categories of Third Parties With Whom We Share Data

• Service Providers: Cloud hosting, payment processors, customer support tools
• Analytics Partners: Data anonymized for service improvement
• Legal/Regulatory Entities: As required by law, court order, or government request
• Business Partners: Only with your explicit consent and for specified purposes

5. Right to Opt-Out of Data Sale

Under CCPA, GDPR, and other global privacy laws, you have the explicit right to opt-out of the sale of your personal data to third parties for monetary or other valuable consideration.

Quellr does NOT sell your personal data to third parties for monetary or other valuable consideration. We do not engage in any data sale activities as defined by CCPA, VCDPA, or other applicable privacy laws.

Even though we do not sell your data, you retain the full right to opt-out of any future data sale, as well as opt-out of non-essential data sharing for targeted advertising, at any time, for any reason.

6. How to Opt-Out of Data Sale/Targeted Ads

You may opt-out of the sharing or selling of your data for targeted advertising at any time, using the following methods:

6.1 In-App Opt-Out (Direct & Instant)

• Open the Quellr app and log in to your account
• Go to Settings > Privacy & Security
• Select Advertising Preferences
• Toggle off "Personalized Ads" to opt-out of targeted advertising
• Toggle off "Share Usage Data for Ads" and "Share Device ID for Ads" to prevent data sharing for ad purposes
• Save your preferences – changes take effect immediately

6.2 Device-Level Opt-Out

• iOS: Go to Settings > Privacy & Security > Apple Advertising > Toggle off "Personalized Ads"
• Android: Go to Settings > Google > Ads > Opt out of Ads Personalization

6.3 Email Opt-Out Request

Send an email to alshouseslightam@gmail.com with the subject line "Opt-Out of Data Sale/Targeted Ads", including your registered email address and user ID. We will process your request within 7 business days and send a confirmation email.

6.4 Consequences of Opting Out

• You will receive non-personalized, generic advertising instead of targeted ads
• There will be no impact on the core functionality of Quellr Services
• No additional fees or charges for exercising your opt-out rights
• You may reverse your opt-out at any time through the same channels

7. Your Privacy Rights and Controls

Depending on your location, you may have the following rights under applicable privacy laws:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Deletion ("Right to be Forgotten"): Request deletion of your personal information, subject to legal exceptions.
• Right to Data Portability: Request your data in a machine-readable format.
• Right to Object: Object to processing of your data based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent for processing activities based on consent at any time.
• Right to Lodge a Complaint: Lodge a complaint with a data protection supervisory authority.
• Right to Know (CCPA/VCDPA): Obtain information about data collection, use, and sharing practices.
• Right to Opt-Out (CCPA/VCDPA): Opt-out of data sale and targeted advertising.

To exercise these rights, please contact our Data Protection Officer at alshouseslightam@gmail.com. We will respond to valid requests within 30 days, as required by applicable law.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• For the duration of your account (if you create one) to provide the Services.
• To comply with legal obligations (tax, audit, and record-keeping requirements).
• To resolve disputes and enforce our agreements.
• To protect against fraud and security threats.
• When you delete your account, we will securely delete or anonymize your data within a reasonable timeframe, unless we are required to retain it by law.

When we no longer need your personal information, we securely delete or anonymize it in accordance with applicable laws.

9. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure storage of sensitive information
• Access controls limiting employee access to personal data
• Regular security assessments and updates
• Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

10. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as soon as possible. Parents or guardians who believe their child has provided us with personal information may contact us at alshouseslightam@gmail.com.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including the United States. We ensure these transfers comply with applicable data protection laws through Standard Contractual Clauses approved by the European Commission and other legally recognized transfer mechanisms.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated Policy on our website and in the app, sending in-app or email notifications, and displaying a prominent notice in our Services. Your continued use of our Services after the effective date of changes constitutes your acceptance of the revised Policy.

13. Contact Us

We respond to all privacy-related inquiries within 48 business hours.